Refund & Returns Policy.
Last updated: 1 November 2026
At GIZMOGO, customer satisfaction is important to us. If you are unhappy with your purchase, please read our returns and refund policy below.
1. Your Right to Cancel an Online Order
If you purchase goods online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
2. Conditions for Change-of-Mind Returns
If you are returning an item because you have changed your mind, please:
- Contact us within the applicable 14-day cancellation period.
- Return the item within 14 days after notifying us.
- Include all accessories, components and items supplied with it.
- Package the item securely to prevent damage during transit.
You may inspect goods as you would in a shop. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect them.
3. Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, is not as described or is the wrong item, please contact us as soon as possible. Include your order number and, where possible, photographs or a description of the issue.
Under UK consumer law, you may have the right to reject faulty goods for a full refund within 30 days of receiving them. After this period, repair or replacement may be the appropriate remedy, depending on the circumstances and your statutory rights.
We will not ask you to pay reasonable return costs for goods that are faulty, damaged or incorrectly supplied where we are responsible for the issue.
4. Items That Cannot Normally Be Returned
Some goods are excluded from the usual change-of-mind cancellation right where the law permits. These may include:
- Personalised or custom-made products.
- Sealed goods unsuitable for return for health or hygiene reasons once unsealed.
- Sealed software, audio or video products once unsealed.
- Other goods excluded by applicable consumer law.
These exclusions do not remove your rights if an item is faulty, damaged or not as described.
5. Return Postage
For change-of-mind returns, customers may be responsible for the direct cost of returning goods, where this has been communicated before purchase and the law permits it.
For faulty, damaged or incorrectly supplied goods, please contact us before arranging a return so that we can provide appropriate instructions.
6. Refund Processing
Once your return is received and your refund entitlement is confirmed, we will process your refund in accordance with applicable law.
For cancellations under the online cooling-off rules, refunds will normally be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
Refunds will be made using the original payment method unless you expressly agree otherwise. Your bank or card provider may take additional time to show the funds.
Where you cancel an online order under the statutory cancellation rules, the standard delivery charge will also be refunded. Any additional cost for a more expensive delivery option may not be refundable.
7. Exchanges
If you would prefer an exchange rather than a refund, contact our support team. Exchanges are subject to product availability and your statutory rights.
8. How to Request a Return or Refund
Please contact our customer support team with the following information:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for your return.
- Photographs, if the item is damaged or faulty.
Email: support@gizmogo.uk
Phone / WhatsApp: +44 7460 615537
Please contact us for return instructions before sending goods back. Do not send items to an address unless we have confirmed that it is the correct returns address.
9. Your Statutory Rights
Nothing in this policy affects or limits your legal rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable UK law. If this policy conflicts with your statutory rights, your statutory rights will apply.
10. Contact Us
If you have questions about this policy or need help with a return, please contact GIZMOGO:
GIZMOGO
182-184 High Street North,
East Ham, London, E6 2JA